Diagnosing crashes.

johnebaker wrote on 12/21/2022, 3:33 AM

This method applies to systems running Windows 10 or 11 and aids the
determination of what causes the crashing of a program, without the need to pull
the correct information from a crash log file where one exists.

Using Windows Reliability Monitor.pdf

Last changed by johnebaker

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Comments

Ernest-Wilson wrote on 12/15/2023, 1:01 PM

Source
Updater

Summary
Stopped working

Date
‎12/‎15/‎2023 12:39 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\MAGIX\MUSIC MAKER\32\Service_rel_u_x64_vc16.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    Service_rel_u_x64_vc16.exe
Application Version:    5.15.38.81
Application Timestamp:    64e5db2c
Fault Module Name:    Qt5CoreMx64Qt5.15.2.dll
Fault Module Version:    5.15.2.0
Fault Module Timestamp:    61dfefcb
Exception Offset:    0000000000020698
Exception Code:    c0000409
Exception Data:    0000000000000007
OS Version:    10.0.22631.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    5a97
Additional Information 2:    5a971fcefb5bd694b88d60c869c41c30
Additional Information 3:    f8c1
Additional Information 4:    f8c123048165616c3a2776b2337d47a0

Extra information about the problem
Bucket ID:    c44da32e219b0210eb9e044bec00e7a0 (1990032809472878496)