Your Download Server Is DOWN

Jacques-Dutrieux wrote on 6/15/2020, 6:51 PM

Why is the download server down?

Download link removed by Moderator

I've just purchased a new product, except I can't download it because your server is down.

Conveniently, you manage to deduct money from my account, but don't provide the actual product.

Backup servers, mirrors, or alternates might be a more professional option for the future.

Please make the server or file available immediately or refund me.

Thanks

Comments

browj2 wrote on 6/15/2020, 9:21 PM

@Jacques-Dutrieux

No, my server is working fine and I didn't deduct any money from your account.

This is a user forum, not Magix Support.

John C.B.

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emmrecs wrote on 6/16/2020, 3:45 AM

@Jacques-Dutrieux

Welcome to the Magix forums.

As @browj2 has quite clearly stated, these are user to user forums, not a contact for Magix Support. Hence, there is no way that anyone who posts here can resolve your issue.

Have you tried waiting a few hours and then retrying the download? I have just tested the link you put in your post (which I have now removed because it should not be posted to a public forum, even if, without a full registration key, anyone seeing and using it would not be able to fully use the software) and everything worked as expected.

What initially downloads is a "Download Manager" which, when run, then downloads and installs all the needed files.

HTH

Jeff
Forum Moderator

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