Xara won't connect to the internet

Ken-Gaskell wrote on 7/23/2022, 8:07 AM

Xara won't connect to the internet. It says, "You need to be online to use this feature." I am online and able to save to OneDrive online from Xara. I suspect this happened after the latest upgrade. It is the same on my laptop and desktop PC. Is there a fix? My subscription was renewed in March 2022. Currently the upgrade option and all online features are unavailable to me. I am using the latest version of Windows 10 using the Microsoft update service. I have used Xara for at least 20 years, this is the first time I have been shut out.

Comments

emmrecs wrote on 7/23/2022, 11:23 AM

@Ken-Gaskell

Welcome to the Magix user to user forums.

This problem is almost certainly being caused by your Firewall and/or Antivirus blocking the connection to and/or from the Xara server.

You need to ensure that XDP is granted full permission to connect, both outgoing and incoming, in the rules of your firewall and AV. Which firewall and AV do you use?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ken-Gaskell wrote on 7/23/2022, 1:18 PM

I am using the Windows firewall. I have had a look in there and Xara wasn't mentioned. I then looked at allow another app, no idea what to click on. I use Sophos, which has never had a problem with Xara. I can add exceptions but I am not exactly sure what I type in.