Why is my serial number not valid?

Anne-Cobham wrote on 4/21/2021, 3:53 PM

Hi everyone. I use Xara Web Designer Premium. I've been using it for a few years, and every time I open it I get a message to upgrade to new software. Finally I caved and clicked to upgrade. Only to find, when I enter my serial number, it is invalid! I had to search high and low for my original CD-ROM, then use a reader because laptops don't come with CD-ROM drives anymore! But still I have not had any success with the serial number. Any ideas? Thanks everyone!

Comments

browj2 wrote on 4/21/2021, 9:10 PM

@Anne-Cobham

Hi,

Upgrading from which version?

Did you pay for the Upgrade? If you are beyond the 1-year period from when you last paid, you have to pay to upgrade. Look at the definition of the Update Service on the Magix.com web site.

John CB

John C.B.

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Anne-Cobham wrote on 4/22/2021, 6:15 AM

Hi there, thanks John. I am aware that I have to pay to upgrade, but before I can proceed to payment, I have to enter a valid serial number. I’m using version 12.6.2 in 64 bit for Windows 10. When I open my program, I get a pop up which says “Get 40% off with this release deal” and offers me an upgrade to Version 18 for $59.99. The offer expires today!