What? One Activation?

Jinker wrote on 1/31/2021, 5:36 PM

I've been going round in circles trying to find out how to release the activation of Xara Web Designer (Magix) and even though the support site says complete this form (no form) I am bemused what I should be doing. My old machine was damaged and all I am trying to do is restore the programme onto the new hard drive. I'm getting an error message telling me my serial number has already been used to many times (once). Please help; who do I contact to get it released?

Comments

johnebaker wrote on 2/1/2021, 5:35 AM

@Jinker

. . . . even though the support site says complete this form (no form) . . . .

Can you provide a link to the Support article.

You should be able to release the software yourself -:

Browse to magix.com and click the My Account icon top right of the home page
Login with the email address and password you registered the software with
Select My Products
You should now see your registered product(s) - click the Show more details link under Web Designer.
You should then see the activation for your old computer - deactivate it.
Try activating again on the new computer.

If this does not work - contact Support through the link at the top of the page - read this guide first on how to navigate the system.

John EB
Forum Moderator

Jinker wrote on 2/3/2021, 10:25 AM

Hi John, I had managed to find an answer from someone with the same problem and had managed to sort it out but thanks for responding. I looked at a few areas so it might take a while to retrace my steps to the form page. Or, no form page as the case might be. I'll definitely have a look and if I find it I post a link.

johnebaker wrote on 2/3/2021, 4:29 PM

@Jinker

Thanks for the feedback and pleased you are now up and running again, finding and posting the link would be extremely useful to others in the same situation.

John EB