Webdesigner premium 17 - mobile and main variants overlap on page

Graeme-Summers wrote on 4/22/2020, 4:39 AM

Hi

Re: Xara Web Designer Premium 17.0.0.58775  DL x64 Mar 17 2020

Published output from Webdesigner premium 17 - shows mobile and main variants overlap on the Contact page of my website - see co.creativity.com

This has been working very well until today.

I have widget on the page that references a php form page via an iframe - however even if I delete the widget I get the same problem.

Suggestions for a fix?

Best wishes

Graeme

Comments

johnebaker wrote on 4/22/2020, 1:41 PM

@Graeme-Summers

Hi Graeme and welcome to the forum.

The link co.creativity.com does not work, if I go to creativity.com there is no contact page only an enquiries link and embedded Youtube video, the enquiries link goes to a very basic form - is this the correct site and form you are referring to?

I do not see any mobile/main variants overlap nor in the HTML for the form page - this is what I see

. . . . I have widget on the page that references a php form page via an iframe . . .

Is this form coming from a 3rd party website?

John EB
Forum Moderator

 

Last changed by johnebaker on 4/22/2020, 1:46 PM, changed a total of 3 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Graeme-Summers wrote on 4/22/2020, 3:29 PM

Hi John,

Sorry for my typo.

It is

https://co-creativity.com/

Thanks

Graeme

Graeme-Summers wrote on 4/22/2020, 4:33 PM

HI John,

 

The form is within my website:

https://co-creativity.com/contactForm.php

 

johnebaker wrote on 4/23/2020, 4:04 AM

@Graeme-Summers

Hi Graeme

Assuming this is what the form should look like from the direct link to it

and like this if accessed from the website menu

The only issue I can see is the embedded form is wider than its place holder and is being cropped - it moves left only when adding text that exceeds the visible width of the form text box.

It appears to be working - you should have a response from test@test.com.

HTH

John EB

 

Last changed by johnebaker on 4/23/2020, 4:15 AM, changed a total of 3 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Graeme-Summers wrote on 4/23/2020, 6:12 AM

Hi John,

Many thanks for looking into this.

I realised from your screenshots that the issue of superimposed main and mobile pages was probably just showing on my own devices (PC and iphone). I flushed the cache (Ctrl-F5 on Windows Chrome browser & Remove Website Data on my iphone) and that issue is now fixed.

I have also fixed the placeholder width so that looks good too.

Thanks again,

Graeme

AAProds wrote on 4/28/2020, 7:39 AM

Graeme, for what it's worth, I have just had the same thing happen to me, fleetingly. Multiple pages, on my Android, displayed both the mobile and main page together in a jumbled mess. I re-uploaded the site a couple of times, then rechecked, still the same. I then changed browsers on my phone and the problem had gone. I went back to first browser, and it then displayed the mobile site correctly.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

Graeme-Summers wrote on 4/28/2020, 8:40 AM

Thanks @AAProds

Glad it's not just me.

@johnebaker - as moderator, can you pass this onto developers to investigate and hopefully fix? One possibility is adding an incremental number to any javascript files that have been changed so that they are then pulled fresh from the server rather than reloaded from the browser cache.

emmrecs wrote on 4/28/2020, 9:07 AM

@Graeme-Summers

@johnebaker, like ALL the moderators on this forum, is simply a fellow-user of the software. We have no method of directly passing anything onto the developers of any of the software which Magix produces! Our method of contact is, essentially, the same as yours: the Support button in the header of any forum page. Clearly, we have staff members who we can message but no direct contact with any developer, sorry.

Jeff
(Another) Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 4/28/2020, 10:15 AM

@Graeme-Summers, @AAProds

Hi

This is not an issue with Web Designer, it is the web browsers caching all or parts of the web page.

There may also be local cached copies on ISPs servers - this can be a pain as the cached files do not get refreshed until the ISPs cache times out and then fetches the latest version.

The caching is done to reduce load on the Internet and ensure that the viewer has a 'happy' experience with fast loading - you may remember the days of dial up modems?

For testing websites I use my laptop - it is set up to retain no cached data, Windows and the web browsers, are set delete everything ie history, cached files, cookies etc on exit.

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Graeme-Summers wrote on 5/1/2020, 8:33 AM

Hi @emmrecs - thanks for the clarification.

@johnebaker, @AAProds

John - If outdated cached files can cause problems for me then they can also cause problems for my website visitors.

I have other software that circumvents the javascript cache issue by using the technique I suggested above. If the javascript filename is changed (along with the links to it) each time a javascript change is made, the cache is not used by the web browser and the "new" javascript file is downloaded and used instead.However, as @emmrecs suggests, I will suggest this to developers via the Support button.

Thanks again for the moderator support and input.

Graeme