Vegas Movie Studio 16

Dhruv-Shukla wrote on 4/13/2019, 6:23 AM

I purchased the software on 12 April 19 and registered it on the website. After installation was complete, it asked for entering email id and registration code, which I did. Im getting a green check on both the boxes however when i click on activate, it shows Error code 24 and says that serial key is already registered to some other email id.

I cannot exit the registration box, it closes the program. Any suggestions ? Is there a customer support email id ?

Comments

johnebaker wrote on 4/13/2019, 6:50 AM

@Dhruv-Shukla

Hi

Vegas Pro has its own forum here.

I would suggest you post there.

John EB

Forum moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.