Hi,

Here users like you and me help each others. For this kind of problem you better contact Magix support with full details, please note do not provide your private information here. It will be wise if you edit your question and delete your order number given here for privacy.

Go here

http://support.magix.net/magix_relaunch/php/page.php?lang=us

login and choose email support then follow online guidance.

Thank you

nihon94