@robert-g

You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account records to the new address and so enable you to buy at the upgrade price.

If you cannot remember your account password and so cannot log in you will need to email infoservice@magix.net with as much detail as you can remember about your account details (especially the old email address) and ask that they find your account and update its details. Once that is completed you can then go back to that account login page and use your new email address and the "I have forgotten my password" link to reset it.

HTH

Jeff
Forum Moderator

Hi Jeff,

Thanks for that helpful info.

Okay, i signed in using my old excite.com email address and password,

I changed my home address, and i changed the old excite.com email address to the new yahoo,com email address that i want to use.

Magix informed me that the second email address (yahoo.com) already exists. Hmm, okay.

So, i checked my files and i see that i did create that second (yahoo.com) email address already, years ago. I am not sure why i did that but i do see i bought Magix Movie Edit Pro 2015 with my excite.com address BUT i used the yahoo.com email address to enter and use the Magix forums.

I hope, now, everything is in order for a successful upgrade, I'll wait for your confirmation.

Thank you,

@robert-g

Hi

. . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . .

That would suggest that you created a second account,in which case you need to contact Magix by email to: infoservice@magix.net giving them details of both accounts, and which you want to use, asking them to merge the 2 accounts.

Under the Community rules multiple accounts is not permitted.

John EB
Forum Moderator

@robert-g

Hi

. . . . Magix informed me that the second email address (yahoo.com) already exists. . . . i did create that second (yahoo.com) email address already, years ago. . . .

That would suggest that you created a second account,in which case you need to contact Magix by email to: infoservice@magix.net giving them details of both accounts, and which you want to use, asking them to merge the 2 accounts.

Under the Community rules multiple accounts is not permitted.

John EB
Forum Moderator

Hi John,

I contacted them to ask to merge the two email accounts and this is their response.

"Unfortunately, we cannot merge two customer accounts.
However, we can offer you to delete the customer account with the e-mail
@yahoo.com and to change the e-mail of the customer account
@excite.com to @yahoo.com"

I asked them to do it for me and they did. Success!

Thanks

@robbiedaug @robert-g

Merging your two Magix (sales) accounts does not affect your account(s) here. So, since it appears you now have two accounts in this forum (which, as @johnebaker explained, is not allowed) please close/delete one of them or PM either John or me and tell us which one to delete and we can do it for you.

Thank you.

Jeff
Forum Moderator

When i signed in just now, i used @yahoo.
Then, i went to to my profile and i see there is an option to delete it (that must mean this account).

Do i have two different log-in names? Do i have two yahoo log-in names?

Please, remember that the last time i was in the forums was almost 10 years ago when i had an excite.com email address. I am not accustomed to using this forum, at all. Right now, i feel very confused.

Thanks for your help

@robbiedaug

Hi

Private Message (PM) sent re accounts. please reply to myself or send PM to @emmrecs .

Please stop posting your email addresses in the forum.

John EB
Forum Moderator