Comments

johnebaker wrote on 5/26/2016, 5:27 PM

Hi

Presumably you are getting some sort of error message - what is the actual content of the message you are getting?

What is you computer specification and Windows version?

If Windows 10 was this an upgrade from 7 or 8 and was Photostory working OK before the upgrade?

John EB

Last changed by johnebaker on 5/26/2016, 5:27 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

tfljr wrote on 5/27/2016, 8:49 AM

DVDMAKER.DLL has detected version conflict.  Please contact magic support,  The program requires the DLLAV32 version 6.1.124 or higher.

I did upload Windows 10 from Windows 7.

tfljr wrote on 5/27/2016, 8:49 AM

Yes it was working.

johnebaker wrote on 5/27/2016, 10:46 AM

Hi

As a first step try updating the Burn routines with the latest version available here.

If you have other issues with Photostory consider re-installing using this procedure which will also fix any issues you are unaware of with Windows 10 and then update the Burn routines.

HTH

John EB.

 

 

Last changed by johnebaker on 5/27/2016, 10:46 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.