Hello MAGIX team,
I purchased MAGIX Music Maker 2024 premium last year with a free Loops Unlimited plan but haven't opted for a paid subscription of the Loops Unlimited plan.
No information is provided regarding the subscription under the Loops Unlimited section of my Magix account. No option is available to activate / deactivate such subscriptions / renewals.
But I noticed a transaction on my Credit card on 7th November 2024 done by Magix. I strongly believe that's an unauthorized transaction done without providing sufficient information to the customer. This is unfair !!
I request you to be transparent with your customers and since the transaction is not authorized by me, I'd like to request the FULL REFUND of the transaction. If you have activated the Loops unlimited plan, please cancel the same as I'm no longer using it.
I tried contacting you through the email but haven't heard from you yet.
Please respond soon and process the refund ASAP.