unable to navigate to page

Stephen-Davies4967 wrote on 7/4/2022, 6:03 AM

when trying to look at designer gallery more components I keep getting error message saying there was a problem navigating to web page. It never used to do it and my update service is valid until Sept. Anyone had this probelm and fixed it. Magic support have been helpful but no resolvement as it's still happening. Have completely tried uninstalling and re-installing but still no luck.

Comments

johnebaker wrote on 7/4/2022, 9:45 AM

@Stephen-Davies4967

. . . . Have completely tried uninstalling and re-installing but still no luck. . . . .

Uninstalling/re-installing is the option of last resort and unless done correctly can make issues worse.

. . . . Have completely tried uninstalling and re-installing but still no luck.. . . .

What did they advise you to do/try?

John EB
Forum Moderator

Stephen-Davies4967 wrote on 7/4/2022, 9:52 AM

This one of their suggestions which I did and sent a screen grab of the settings but nothing changed

Thank you for your message and for the log file, appreciated.

May I please ask you to check the Internet Options settings - under the 'Advanced' Tab, there is an option "Do not save encrypted pages to disk". Please check whether it is Enabled or Disabled.

If it says Enabled please change it to Disabled and then try running Web Designer Premium again.

johnebaker wrote on 7/4/2022, 11:07 AM

@Stephen-Davies4967

Thanks for the feedback, the Magix response is not one I have seen before. I have also asked if there is an issue with the servers as I could not connect to them with Web Designer earlier.

John EB

Stephen-Davies4967 wrote on 7/8/2022, 8:16 AM

Sorted, added url to safe list in my isp account and it now shows

johnebaker wrote on 7/8/2022, 9:57 AM

@Stephen-Davies4967

Thanks for the feedback, pleased to hear that the connection is re-established.

. . . . added url to safe list in my isp account . . . .

For future reference who is your ISP ?

John EB