unable to download items from the contents catalog

Parkboffin wrote on 1/27/2021, 5:52 AM

Bought a completely new version of Web designer. I cannot access the contents. get message "no internet connection". Tried suggested solution online which do not make sense. Cannot technical support. Might ask for refund.

Comments

emmrecs wrote on 1/27/2021, 6:18 AM

@Parkboffin

Welcome to the Magix user to user forums.

What suggested solution online did you try and why does it not make sense? Technical Support is available via this page if you already have a Magic Account.

Jeff
Forum Moderator

johnebaker wrote on 1/27/2021, 6:36 AM

@Parkboffin

. . . . suggested solution online . . . .

Are you referring to this Support article?

Do you have at least Internet Explorer 10 installed?

John EB
Forum Moderator

Parkboffin wrote on 1/27/2021, 10:19 AM

The following Solution did not make sense

CTRL+Alt+Shift+J, click "Yes" after prompt, More > Empty Designs Cache at the to of the Design Galley etc.

Yes, I do have Internet Explorer, but I prefer to use Microsoft Edge

Parkboffin wrote on 1/27/2021, 10:40 AM

The error message I get is "Unable to download file ... .Please check your internet connection. My internet connection is fine since I can access anything I like, I can see even the items, e.g. wellness_website.xar or any other object. Both channels are open in control panel.

emmrecs wrote on 1/27/2021, 10:52 AM

@Parkboffin

Have you checked that your antivirus and firewall are not blocking the file download. Which AV and Firewall do you run?

Did you read the linked article that @johnebaker listed?

Where, exactly, did you find the solution that you list?

Internet Explorer is required to be able to use certain parts of the program; it does not matter whether you actually use it for web browsing but it must be installed on your computer.

Jeff

Parkboffin wrote on 1/27/2021, 11:47 AM

Hello emmrecs,

Symantec would have commented. Anyway, I downloaded Web designer itself alright. Internet Explorer is installed, I am using it even when testing my website.

johnebaker wrote on 1/27/2021, 2:54 PM

@Parkboffin

I have looked at the Support article where you got the

. . . . CTRL+Alt+Shift+J, click "Yes" after prompt, More > Empty Designs Cache at the to of the Design Galley etc . . . .

instructions from - they are confusing for clarification:.

Ignore the Ctrl+Alt+Shift+J that creates a diagnostic log of the program to send to support if requested.

The "Empty Designs Cache" at the top of the Designs Gallery. - means the option shown below
The cache will be deleted, and you will be asked to restart the application - Do not do this.
.Select "More" again and click Update now
When the update is finished restart the computer and then try downloading the content you require.

HTH

John EB

Parkboffin wrote on 1/28/2021, 5:19 AM

Thank you, John EB.

Sadly, this does not work. I will return the package. I have worked with Web Designer Pro and Designer Pro for many years, doing a good website for my Club. I will return the copy. Bought it to escape a yearly update for my Designer Pro which will not update at the end of February. However, I do not really need the contents (although very useful) and will look in time for another web designer package.

Thanks again.