the program keeps prompting me to renew my update Service...

Andrew-Worthington wrote on 8/4/2021, 3:03 PM

The software Xara Designer Pro x 18 keeps prompting me to renew my update service, which I have already done.... order no is: Removed by Moderator

Can you please confirm I have paid.

Many Thanks

Andrew

Comments

PATIENT-X wrote on 8/4/2021, 3:38 PM

@Andrew-Worthington

Hello, Welcome

This is a public user to user forum

When did you pay for the update service? which lasts for 12 months

It might be worth logging into your Magix account, going to My products and checking the details there. If that confirms your service is still current then you need to email infoservice@magix.net as soon as possible and ask for their help to correct this.

Forum Moderator

 

Last changed by PATIENT-X on 8/4/2021, 3:38 PM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Andrew-Worthington wrote on 8/4/2021, 3:42 PM

June 26.... Please see below

Renew Update Service – 1 year
Xara Designer Pro X365
 
The Update Service for your product with serial number
P3-???????? has been extended
until 28/10/2022.
 
Download the latest version (V18):

 

emmrecs wrote on 8/4/2021, 3:46 PM

@Andrew-Worthington

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Hence, no-one who visits or posts here can confirm you have paid. Also, please do not post confidential data, like your order number to a public forum, like this one.

However if you go to https://www.magix.com/us/support/my-service-center/, log in, go to My Products and check the details for your installation of XDP, which will include the date your current Update Service expires. Should the additional time you have purchased not be listed, please email infoservice@magix.net and ask for their help.

Jeff

Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Andrew-Worthington wrote on 8/4/2021, 6:15 PM

Thanks for your help Jeff...I will do that tomorrow

Robert-Johnson7648 wrote on 3/19/2022, 6:59 AM

Not sure if this is the same situation as yours. I had a problem trying to update to v19. Went through the process of updating but program stuck at v18. Fixed as follows:

Go to My_Products in Jeff's link above and install from there - it works and doesn't appear to loose any data (file/open recent still shows my latest files). Also My_Products has the key required to copy/paste to register

Good luck

Bob