Stuck in mid-payment

David-Matthew wrote on 5/30/2022, 11:01 AM

I've just been updating my renewal service and upgrading Web Designer to v19. All went well until my credit card payment of $39.99 was being processed. The words 'Unexpected exception' came up, and the three black lines that indicate 'something happening' just keep going - for over 15 minutes now. The page warns me not to press the back button or reload the page. What do I do? I've been looking for ways to contact the company, but can't find a contact email. Thanks.

Comments

PATIENT-X wrote on 5/30/2022, 11:17 AM

@David-Matthew

Hello, welcome

It could be your firewall or anti virus is stopping the transaction, try to temporarily disable them in the meantime to allow transaction, also check your emails inbox for Magix to see if the transaction has been successful.

Please contact infoservice@magix.net for further assistance.

Stephen

Forum Moderator

David-Matthew wrote on 5/30/2022, 11:19 AM

Thank you, Stephen. Appreciate your quick response. An email has now come through confirming that all is OK, and providing the download links. So all's well that ends well!

PATIENT-X wrote on 5/30/2022, 11:30 AM

@David-Matthew

Hi David

Good news, I have experienced similar when purchasing products online with credit card, I get an error, but the transaction has still went through by double checking emails.

Glad you got it sorted👍

Stephen

Forum Moderator