SmartShape error prohibits opening existing website files

onlye wrote on 2/21/2020, 10:01 AM

Error - Smartshape failed to load text. Try to open an existing website file with Designer Pro or Web Designer Premium and you get the error. Then the file will not open. Magix answer to the first ticket is remove the SmartShape (from the file that you can't open) Closed ticket. I opened another ticket and no reply. I tried a third ticket but can't find how to submit a ticket now.

This is insane. I have over 200 customer websites build with Xara Web Design. Every few weeks I try to open another file and get this problem.

Comments

onlye wrote on 2/24/2020, 10:42 AM

I posted in two sections because the issue exists in two programs. I have tested this on both with errors from multiple website files; Designer Pro - 16.3.0.57723 DL x64 Oct 25 2019 and Web Designer Premium - 16.3.0.57723 DL x64 Oct 25 2019.

I installed an older version of Designer Pro X - 15.0.0.52427 DL x64 Dec 8 2017 - that can open the files. I believe the problem started with the last update of both DPX and WDP. I didn't see the issue immediately as it seems to be caused when trying to open an existing file that uses some SmartShape with Text object. I don't see how to easily identify the SmartShapes in the objects list.

I have two teammates that have the same issue and they have not reported since I am reporting. Plus submitting a ticket to Magix support is like beating your head against a brick wall. The process seems to be designed to have users finally give up without reporting issues.

All teammates are working with Windows 10, various anti-virus, various firewalls, various hardware configs.

johnebaker wrote on 2/24/2020, 1:45 PM

@onlye

Thanks for the clarification - I did see your post back in December 2019 in the TalkGraphics forum where the issue was not resolved.

I will close this post so that all the answers appear in one place so that the thread is consistent and without split answers as they will apply to both programs.

For other users please respond in this topic.

John EB
Forum Moderator