refund required due to false promotion of cost.

Andy-Hamdorf wrote on 1/22/2022, 8:21 PM

Last week I purchased Xara Designer Pro For what I thought was $59 AUD.

Unfortunately it was $59 USD. Not at anytime during the transaction was it mentioned or shown this it was in USD. I am a registered user of their SW and clearly says I am in Australia therefore assumed it was in AUD. ONLY when I read my credit card statement did I see that I was falsely lured into purchasing a product for USD.

Due to this false advertising I want a refund for this fraudulent and deceiving activity.

I am very disappointed with this companies failure to be upfront with their pricing.

I have lost faith in this brand with this experience.

Due to this false advertising I want a refund for this fraudulent and deceiving activity.

Comments

SP. wrote on 1/22/2022, 9:00 PM

@Andy-Hamdorf The site shows the price in Australian dollars https://www.magix.com/au/photo-graphic/xara-designer-pro/ and it's currently much higher than $59. Maybe you got lucky and bought in in the wrong shop?

You can try to refund it by contacting shop@magix.net

PATIENT-X wrote on 1/22/2022, 9:22 PM

@Andy-Hamdorf

Hello, Welcome

In order to check out your accusations of fraud, false advertising and deceit activity?

Can you please provide a link to this special offer price for Xara Designer Pro at $59 AUD.

Where did you purchase said software?

Stephen

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PATIENT-X wrote on 1/22/2022, 9:46 PM

@Andy-Hamdorf

If you purchased from Magix website, did you change global icon on top right of page to "Australia"

Can you confirm if you purchased software Xara Designer Pro or Xara Designer Premium?

 

Stephen

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Andy-Hamdorf wrote on 1/23/2022, 2:43 AM

Hello Stephen

Thank you for your quick response

I order it from Magix. See the attached receipt I received after the fact. What is not shown is the ordering process that did not say it was in USD or were there options to change to AUST and AUD

I am careful to ensure I understand what I am ordering and what payment is required. I have only used this forum because there were no other options on their web site.

My concern is that no-where in the process was it announced that it was in USD. This is my issue and the reason for the comments above.

PATIENT-X wrote on 1/23/2022, 4:45 AM

@Andy-Hamdorf

Hi

We can confirm you purchased Xara Web Designer Premium and not Pro version.

Your screenshot provided shows prices in US dollars.

Can you please provide link to actual website.

Stephen

Forum Moderator

Last changed by PATIENT-X on 1/23/2022, 4:59 AM, changed a total of 1 times.

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PATIENT-X wrote on 1/23/2022, 4:55 AM

@Andy-Hamdorf

For example this is Magix website showing prices in Australian dollars.

Stephen

Forum Moderator

Last changed by PATIENT-X on 1/23/2022, 5:01 AM, changed a total of 1 times.

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Andy-Hamdorf wrote on 1/23/2022, 5:42 AM

Sorry. I was incorrect, the package ordered was Xara Web Designer 18 Premium

The email came from news@letter.magix.com

The web site was from the email

https://link.letter.magix.com/u/nrd.php?p=SKkfDC3bAW_12771_465289_1_117&ems_l=557684&i=1&d=NTExMDM0ODI%3D%7CU0trZkRDM2JBVw%3D%3D%7CMjAyMl8wMl9MUHhhcl9hbGxfU1BDXzZpbnRfUElEMjExMjg5%7CSU1BR0Urd2QtZGVfbmV3LnBuZw%3D%3D%7CZW4tVVM%3D%7CNWExNGM2NGQ0MTk3ZTBjYjhkNWFjMzhiYzE4Y2Q1NTdiZGYyZTNiZTIyZTBmZTYyNWJhMTU4ZTNjOGRmYjZlMw%3D%3D%7CNWExNGM2NGQ0MTk3ZTBjYjhkNWFjMzhiYzE4Y2Q1NTdiZGYyZTNiZTIyZTBmZTYyNWJhMTU4ZTNjOGRmYjZlMw%3D%3D%7C&_esuh=_11_67253b2d5610d53beb82c404de3b1f13da20af419047c82ced4f89329ec188c8

That link went to

https://www.magix.com/index.php?id=20155&L=52&_oB=xara-web-designer-premium&_oD=purchaseDist&sc_src=email_465289&sc_lid=51103482&sc_uid=SKkfDC3bAW&sc_llid=12771&utm_source=newsletter&utm_medium=mail&utm_campaign=2022_02_LPxar_all_SPC_6int_PID211289&utm_content=IMAGE+wd-de_new.png&utm_term=en-US&emac=1&potrk=5a14c64d4197e0cb8d5ac38bc18cd557bdf2e3be22e0fe625ba158e3c8dfb6e3&phash=zcmBGLyrwOskRKBM&sc_customer=5a14c64d4197e0cb8d5ac38bc18cd557bdf2e3be22e0fe625ba158e3c8dfb6e3#c1381208

Then the Buy now link

I had then login in to my account

No mention that this is in USD event though it says I am from Australia.

Again, this is my issue. No-where does it say I am paying in USD.

PATIENT-X wrote on 1/23/2022, 7:19 AM

@Andy-Hamdorf

Hello

Yes it looks like an accidental error has been made if this is the link they sent you to a product in US dollars, considering you are Australian.

I don't think it was deliberate, more of a technical error.

I would not say there was any sign of fraudulent or misleading activity.

As advised by @SP. I would contact shop@magix.net or infoservice@magix.net for refund of difference and send them screenshots of links you received by email from Magix and screenshot of your receipt.

Please bear in mind this is a user to user public forum in which we try to offer help and assistance.

Best wishes

Stephen

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PATIENT-X wrote on 1/23/2022, 7:22 AM

@Andy-Hamdorf

The link on your email was set for US location.

Instead it should have been set below;

I will also pass this onto Magix tomorrow.

Stephen

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Andy-Hamdorf wrote on 1/23/2022, 11:55 PM

Hello Stephen

Thank you for your assistance

I was very concerned as I was a returning customer.

Let us give them a chance to make this right.

PATIENT-X wrote on 1/24/2022, 7:06 AM

@Andy-Hamdorf

Good afternoon

Please make sure to contact Magix to assist you with your issue.

Best wishes

Stephen

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browj2 wrote on 1/24/2022, 7:20 AM

@PATIENT-X

Hi Stephen,

It would be helpful if you could pass along the message to Magix that a dollar in Canada or in Australia is a dollar is assumed to be local currency. For us, a US dollar is a 1$USD, not just 1$. Magix should always show the actual currency to avoid confusion. Look at the top right of the Edge Magix.com window. It shows the globe, not the flag of the country until you scroll over it. Thus, I assume that I am in Canada, and looking out the window, it would seem that I am.

I receive the start-up notifications from Magix and the price is always in just $ even though I'm in Canada. Like @Andy-Hamdorf, if I am sent a notification that the price is 126$, I will accept to pay 126$ in Canadian currency, not 126$ USD, so it had better state 126$USD.

Thanks,

John CB

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PATIENT-X wrote on 1/24/2022, 7:39 AM

@browj2

Hi John

Your message has been forwarded to Magix.

Stephen

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Andy-Hamdorf wrote on 1/24/2022, 6:45 PM

Hi Stephen

I have sent them an email.

I am interested to see how they respond

Thank you for your help and concern.

John, I posted this assuming that I am not alone with this issue or "error"

Thanks for adding to the post.

PATIENT-X wrote on 1/24/2022, 9:33 PM

@Andy-Hamdorf

Hi

Your welcome

I hope they rectify this issue.

Stephen

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Andy-Hamdorf wrote on 1/27/2022, 4:52 AM

Hello Stephen and others

No Luck with Magix responding.

I emailed shop@magix.net twice. The first time I had no response. The second time I received an automated response to look at the support page on their website which has no way to contact them about this issue.

That is why I am on this forum and not discussing it with them privately.

I have now tried infoservice@magix.net .

Lets see if they will respond. The current response unfortunately fuels my initial claim.

I am very unhappy and disillusioned with this company.

Stephen, if you know anyone, I would appreciate an introduction.

PATIENT-X wrote on 1/27/2022, 6:46 AM

@Andy-Hamdorf

Hi

As mentioned this is just a user to user public forum and as such there is no-one I can introduce.

I am monitoring this thread to see what response you receive from infoservice@magix.net.

Regards

Stephen

Forum Moderator

 

 

 

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Andy-Hamdorf wrote on 1/31/2022, 11:45 PM

Just a quick update

No response yet from Magix. Still trying. Support is not good.

Andy-Hamdorf wrote on 2/2/2022, 11:46 PM

Hi All. Good news. I finally had a response after emailing the following email twice

infoservice@magix.net

They have refunded the amount they charged me with no question.

Also with no apology or interest in how this occurred. Read into this whatever you like. Maybe they were just too busy ?

I have un-installed the software.

Thank you to Stephen and others who have answered. This forum has been awesome.

Lessoned learnt : " If it doesn't explicitly show your countries currency, it most probably isn't. If you go ahead, plan / accept on the more expensive outcome. "

( Note: shop@magix.net didn't work )

PATIENT-X wrote on 2/12/2022, 6:38 AM

@Andy-Hamdorf

Hi

Glad you got it sorted out, good news.

Stephen

Forum Moderator

 

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