Acid Pro 8 365. Windows 10. I paid $45 for the Vita instruments. When i attempt to use it with Acid Pro it tells me i need to pay $40 more to activate it. I sincerely hope im just doing something wrong in order to use it.

Did you not get an Activation Code with the purchase?

Nope, this is all the email sent to me contained. I covered up the order # in the pic and my name.

Also here is what pops up after the activation page. There was no mention of having to pay extra money to activate it in order to use. The invoice says (unlimited commercial use).

There must be some way to access the instruments that i do not know about, they cant be so greasy that they want me to pay more money, can they??

Hi,

Check your spam/junk box. There should be an email with an activation code. Failing that, log in to your account on ProducerPlanet, go to My Products and look to see if the instrument is there along with the activation code.

John CB

Thanks for the suggestions. I did check my junk folder right after purchasing in the hopes that it was indeed there but nope. I also just tried the producer planet option as i hadn't done that yet. It only shows my acid pro 8 365 purchase and nothing about the instruments. So neither has worked.

I should also mention i also purchased a Loop package from producer planet which did all download fine and i was able to access everything with that within Acid Pro 8.

It's these Vita world flutes that i have received nothing as far as an activation code. All i got was an invoice saying i was charged $45 and a order # which does not work as a serial # when i try to activate. I posted the pic to that invoice above.

Also, they have responded to my email but they send stuff like this which is totally false as i am not able to access the instruments without paying more money for an activation code!

I have asked many times, but nobody has been able to help me, or he did not want to. Support is not answering. Chance again:
1. Right click on Clip Properties and ... nothing happens, it does not open to me.
2. Create a midi midrange and right click on Clip Properties and ... nothing happens, so the Midi keyboard does not open
3. I can not download new instruments from the library. I click (photo123456) and I see the Producer Planet-Music-Additional Instruments window and nothing.

Someone will explain to me what's going on and how to fix it?

@Oak

It looks like you sent an email instead of raising a ticket with Magix. A ticket is the best way to go as you get a ticket number.

In any event, I suggest that you reply to the email and explain that you did not purchase a Soundpool, you purchased an Instrument from Producer Planet to be used with ACID. In order to use it with ACID, you need an Activation code and none was supplied. Please supply the Activation code. Add in a copy of the invoice and your screen shot showing that you need an activation code. Add - "If you do not know what an Instrument is, please forward this to someone who does."

Failing that, raise a ticket through Magix Support on the Magix.com site.

Good luck!

John CB

@Oak

It looks like you sent an email instead of raising a ticket with Magix. A ticket is the best way to go as you get a ticket number.

In any event, I suggest that you reply to the email and explain that you did not purchase a Soundpool, you purchased an Instrument from Producer Planet to be used with ACID. In order to use it with ACID, you need an Activation code and none was supplied. Please supply the Activation code. Add in a copy of the invoice and your screen shot showing that you need an activation code. Add - "If you do not know what an Instrument is, please forward this to someone who does."

Failing that, raise a ticket through Magix Support on the Magix.com site.

Good luck!

John CB

Haha, that's what maybe upsets me the most. When i tried to submit a ticket it says i have to pay $14 dollars!!! I've never seen anything like that before in my life. I'm insanely not impressed with Magix.

As my first post stated when i sent the support ticket in it says my purchase wasnt new enough even though i just bought it last week.

@Oak

I understand your "annoyance"!!

Where (which address) did you send your email to? Have you tried shop@magix.net, including all the details that @browj2 suggested to include? That is the specific address which is supposed to be concerned with issues to do with initial purchases.

HTH

Jeff

Haha, that's what maybe upsets me the most. When i tried to submit a ticket it says i have to pay $14 dollars!!! I've never seen anything like that before in my life. I'm insanely not impressed with Magix.

As my first post stated when i sent the support ticket in it says my purchase wasnt new enough even though i just bought it last week.

I had this problem with a different program. I had to make sure I was completely logged out from the Magix website. When I logged backed in I could get support and the "product too old" message was no longer present.

Where did you exactly bought the instrument? I can not find the instrument on producerplanet.com itself.