Problem with old email address.

steven-leblanc wrote on 4/2/2022, 11:44 PM

I bought the new version of Photostory but it won't open because it says the product is registered to a different email address. When I bought the program I tried changing my old out-of-date email address, but it wouldn't change, so the purchase got listed to a email address that is now useless. I then figured out how to change my email to my current email. How do I open the program?

Comments

johnebaker wrote on 4/3/2022, 7:27 AM

@steven-leblanc

Hi

In your account, where you changed your email address, under My Products you should see Photostory registered there - deactivate it, then start the program - it should ask you to activate - enter the new email address and serial number and it should activate.

HTH

John EB

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