Problem uploading photos with website maker 2.0 using express option. Help!

snapdragonpine wrote on 3/13/2009, 5:09 AM

I am trying to upload photos using the express option on website maker 2.0 yet it throws me out saying there is a problem with an add on? please help

Comments

Former user wrote on 3/13/2009, 6:35 AM

Hi,
the website maker express upload works under a java runtime. please update the java runtime and restart our browser. ciao! Revolver

ralftaro wrote on 3/13/2009, 8:23 AM

I'm not familiar with that security software and what it would take to get around the problem. You might need to check with McAfee support whether there are any known problems with the software impeding the installation of the Java Runtime Engine. Before you do that, you should make sure you're getting the necessary items from the right sources though. Here's the Sun website for the Java Runtime Engine:

http://java.sun.com/javase/

You will also find some more in-depth information on this Runtime Engine and installation troubleshooting there. Eventually, you might want to use the following page to verify the correct installation of the JRE:

http://java.com/en/download/help/testvm.xml

I hope this helps. If it still doesn't work after the successful JRE installation, the problem might require a second look. Possibly it's something else. However, if the problem is specific to the express upload option, my money is also on the Java Runtime Engine not being installed or being outdated/corrupted.