Plugin purchased but no email arrived to activate it

Sean-McConnell wrote on 2/11/2024, 9:09 AM

Last night, I purchased a plugin that allows me to load a 4k 60fpm video from my GoPro on to the edit line in Movie Edit Pro Plus. Magix accepted my money from PayPal but has not sent me the promised email that would provide me the activation code (it has been several hours). I assumed this would be an automated process as it states a 5-min timeline for an email response. How do I contact the appropriate department responsible for fulfilling their duty? I am ready with the Order Number. Thank You.

Comments

CubeAce wrote on 2/11/2024, 2:23 PM

@Sean-McConnell

Hi Sean, and welcome to the user to user forums.

I'm not aware of a plugin from Magix that caters specifically for the Go Pro camera system. Would you be referring to the HEVC wrapper? If so that is only needed for exporting to HEVC and not importing. The importing HEVC wrapper can be found on the Windows Website here. Why two separate wrappers? I have no idea.

If it is a plugin, what is it called please?

For your receipt, have you checked your spam folder? If so and you can't find it there then you can contact Magix at infoservice@magix.net with your payment details.

If it is the HEVC wrapper then although the program will then allow the files to be viewed and edited, results can vary as Go-Pro camera footage has in the past been notoriously difficult to edit on non Apple machines due to the very high compression methods used.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.4894

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 2/11/2024, 2:58 PM

@Sean-McConnell

Hi

Did you check your email Spam folder - they sometimes end up there.

If no email, contact Magix at infoservice@magix.net giving them as much info as possible.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.