I purchased this software years ago and am trying to reinstall on my computer from the Magix website. It appears to download to my computer fine but when I goto install it, it ask what language and I click english and then it goes to the download screen an it disappears and will not install on my computer??
Welcome to the Magix user to user forums.
The latest incarnation of the software you have is called Photostory Deluxe 2024 and is actually version 23. So, your version 10 is now very old, unfortunately.
As a result, it is highly likely that its installer is not compatible with recent builds of Windows 10 and 11. Which version and build of Windows do you have?
Given the age of your software I suspect it may be seeking for settings and protocols within Windows that simply no longer exist. In particular, settings related to internet security protocols. I will tag @johnebaker because he has much greater knowledge of these protocols and settings than I have.
From what you write, it seems no error message is displayed, is that correct?
Sorry to not be able to offer better news for you. 🙁
Jeff
Forum Moderator
I have latest version of windows 10.
If I have to use the new version, can I receive that free or for a discount considering the old version that I’ve owned doesn’t work and hasn’t been updated?
No-one is saying you have to use the new version but as the owner of an earlier version of Photostory you are entitled to the upgrade price for the latest version. You may need to use the serial key for your old version as "proof" of your entitlement to the upgrade price. You can find that price at the foot of this page.
HTH
Jeff
Forum Moderator
I reinstall photos on CD and DVD 10 everything installs fine on Windows 11 but it tells me that the serial number has already been redeemed and my email Removed by Moderator is not the same, the software was bought by me for 69 euros at Unieuro several years ago but it still works with Windows 11 what can I do?
I think the problem here is that you say your email address is not the same. I assume you mean it has changed since you originally purchased and installed the software.
If that is true, go to your Magix account, log in using your old email address, (hopefully you can remember your password) go to User data and update your registered email address. Whilst there, also go to My products and check the number of activations recorded on your account. Deactivate any you no longer need.
Log out, wait a few minutes for the new data to be fully propagated and then try again to register and activate your software.
Jeff
Forum Moderator
Hi Natalino,
What you could do is the following. Start your PhotoStory CD & DVD 10 and then register and activate with your old email address and P2 serial number, which you used in the past.
HTH
Rob
Addition to: 01-11-2024 at 11:50
When the P2 serial number was released, it was not yet possible to deactivate it via My Account / My products, this option is available with a P3 serial number. If you cannot figure it out, please send an email to: infoservice@magix.net with the request to deactivate it. Please state your P2 serial number in the email. They can help you further.
Hello Ed,
You can still download the installation program for PhotoStory on CD & DVD 10 Deluxe from 2011, but because it is a P2 serial number series, you can unfortunately no longer install it from the Magix servers. You can still do this from the installation DVD you bought at the time. You could also consider upgrading your version to the latest Photostory 2024 ad: $29.99.
See: Photostory deluxe: Simple & Easy! Create Slideshows in Minutes
HTH
Rob