Photostory 5 dose not recgonize the CD burner.. What can I down load to repair.. Plaease help

shelby1912 wrote on 6/18/2013, 11:20 PM

In Photostory  5 I am trying to burn my slideshow to an SCVD or DVD and the program does not recognize my CD burner. I ran the CD profier and updated the drives but to no avail.  What can I down load to correct the problem so the program will recognize my DVD/CD burner? 

 

Help... Please and Thans you

Shelley

Comments

johnebaker wrote on 6/19/2013, 1:26 PM

Hi

We need more information - in particular your computer specification, Windows version and whether 32 or 64 bit.

Has this problem just started - ie was the software OK recognising the drive and is now failing?

John

 

Last changed by johnebaker on 6/19/2013, 1:26 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

shelby1912 wrote on 7/11/2013, 6:20 PM

HP computer  using Windows 7.  The program was working fine until we had to do system restor and re-install.  Now its telling me I need a burn routine update because I have a version conflict DLLAV32.DLL must be 5.3.092 or higher.

 

I cant find this download on the website.. Can you assist please?

 

Thank you.