Photo Manager Deluxe non-supported file format

Lisa-Smeallie wrote on 1/31/2023, 6:51 PM

Using Photo Manager Deluxe with Windows 11, I've somehow created/imported a picture as a file with a non-supported file format. It is keeping me from working with other photos so I just want to delete the troublesome file but when I try to do that, I get the same error message that it is a non-supported format. What can I do?

Comments

emmrecs wrote on 2/1/2023, 4:12 AM

@Lisa-Smeallie

Welcome to the Magix user to user forums.

I assume you are trying to delete the non-supported format file from within Photo Manager, and that is producing the error message? Is that correct?

If so, you need to close PM and use Windows Explorer to navigate to the folder where this specific file is saved and delete it from there. Once this is done PM will no longer be able to "see" it and the error message will no longer appear.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam