Photo Manager Deluxe 17 error when trying to tag people

Lisa-Smeallie wrote on 2/2/2023, 1:04 PM

When I select "tag people in photos" under edit/find similar photos, I get the message :

Runtime Error!
Program: ...(x86)\MAGIX\Photo Manager Deluxe\17\PhotoManager_dtx.exe

abnormal program termination.

When I click ok, I get the message, "You recently worked on the FaceID. These changes are still being saved" and then the program shuts down. I've been getting this for several days so I definitely haven't done anything "recently". How can I fix this?

Comments

johnebaker wrote on 2/2/2023, 2:05 PM

@Lisa-Smeallie

Hi

This error has been seen before however there has been no definitive solution found in the forum

Raise a Support ticket for this issue, Support link is at the top of the page.

Select the product on the first page, on the second page scroll to the bottom and select Contact Support then follow through the dialogs.

Feedback on their response would be useful for other users who may come across this issue.

John EB
Forum Moderator

Last changed by johnebaker on 2/2/2023, 2:05 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Lisa-Smeallie wrote on 2/3/2023, 4:14 PM

I've submitted the question to support and will post here when I get an answer.