I can not access my ACID program. VEGAS program works well. The serial numbers check well. Code 14 is blocking my use of the program.
Hi
The Error code:-14 means you are putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.
In the case of Acid check you have installed the correct version for the licence you have.
If this is an upgrade from an older version you would have received a new serial number.
HTH
John EB
Forum Moderator
I get green check next to ACID 11
Serial number removed by Moderator
This is a new purchase for my new computer.
VEGAS
Serial number removed by Moderator
Vegas is working
Please be aware that these are public forums and confidential data, like serial numbers, should never be posted here. Hence I have edited your post.
No-one who posts here is a Magix employee; you need to email infoservice@magix.net with details of your purchase and ask that they check your serial number for ACID 11. As @johnebaker wrote, are you certain you have installed the correct version AND edition of ACID that you purchased? The green tick indicates the serial key is "valid" but apparently not for the product you have.
Jeff
Forum Moderator
Thank-you for your swift reply. I wasn't sure about sending the serial numbers. It won't happen again. I was just frustrated about the delay I'm having in getting important work done on time. I've been working with ACID for over twenty years. How do I know if I've installed the correct version and edition? I'm working on a new computer that is capable of any Magix product.
@Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/
Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it thoroughly.
Doesn't work the above. Please send the disk version. I don't have multiple serial numbers. On my up-coming Art and Education network at pre-start up Iwarrior.world I can sell thousands of your MAGIX products. I have been using Acid for over 20 years. Please help to get this ACID 11 working NOW.
@Gunter-Bubleit What doesn't work? Are you getting an message entering your serial number in the website above? Are you getting a different installer than Acid 11? If you only get a Vegas Installer then you have the wrong serial number, like the error 14 says. Be aware, there is Acid Music Studio, Acid Pro, Acid Pro Suite and the subscription version. You need to install the correct one. But maybe you didn't buy Acid 11 but only Vegas?
This isn't customer support. For this you need to contact infoservice@magix.net (and they don't work over the Christmas days). We are just users like you.
Please don't post wholly in bold! Forum etiquette likens this to shouting and is likely to lead to your posts being ignored by other users.
As @SP. entirely correctly writes, these are user to user forums, so not any contact for Magix Support; no-one who posts here has any facility to send you anything.
I think we all understand your frustration but you have been previously asked several questions, most notably about exactly which edition of ACID 11 you have (@SP. has given you more details about those editions) but we still have not received an answer from you and any kind of confirmation that that is the edition listed on your purchase email and the one you have installed!
Jeff
Forum Moderator
Hi Jeff. Sorry about my lack of understanding how I can get my ACID product working. I've never an issue like this.
I appreciate your help. I apologize for my clumsy reply. It's Christmas time and I wish you and your family well. Let's try to solve this problem after the holidays. Thank-you.