MS 2025 Can not install extra content

Phillip-H wrote on 11/21/2024, 10:32 PM

New install Movie Studio 2025 Platinum, Win10. After selecting Help menu/Install Extra Content
Unable to select the tick boxes in the pop-up UI. Clicking does not work. just makes 'bong' sounds

tried logging out and logging back in with desktop Admin account ...same outcome as per user account.

Comments

CubeAce wrote on 11/22/2024, 3:41 AM

@Phillip-H

Hi and welcome to the user to user forums.

Anything you can't tick means it is already installed.

They should show up in the effects and templates sections of the programs. The effects section may have additional download needs depending on what your version of the program came with whatever third party offerings were present at the time of purchase.

You may have to create additional accounts at the third party sites to then activate those packages.

Ray.

Last changed by CubeAce on 11/22/2024, 3:42 AM, changed a total of 1 times.

 

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emmrecs wrote on 11/22/2024, 3:41 AM

@Phillip-H

Welcome to the Magix users forums.

First, have you registered and activated your installation of MMS 2025? If so, did you receive an on-screen confirmation of this?

Second, it is possible that your firewall/antivirus is blocking your connection to the Magix servers. Try temporarily disabling either or both of them and try again to download the extras.

Finally, it is not unknown for those server to have errors and be unavailable! In that situation there is no alternative other than "keep trying"!

Please let us know if none of these suggestions work for you.

Jeff
Forum Moderator

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Bol wrote on 11/22/2024, 8:53 AM

@Phillip-H

Hi Phillip,

As @CubeAce noted, you already have all the Templates and effects installed.

You can see this in the description.

If you ever have problems with one or more Templates and/or effects, go to: Apps > Installed apps>Magix Movie studio (Templates and effects) and remove them from there. If you then go back to help / install extra content, you can check the removed template or effect again and install it.

In my example it says Magix Video deluxe Premium, but it is the same as Magix Movie studio Suite

Best wishes

Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

PC -1-

PC -2-

Phillip-H wrote on 11/24/2024, 5:33 AM

Thanks for all the replies.

Apologies.
...doh! Did not actually read what was in the dialogue box.
....Just assumed that a tick in the box was needed to 'verify' the package as being installed.

Comprehension 101 <<< fail

sorry again and thanks for all the responses.

Bol wrote on 11/24/2024, 9:33 AM

@Phillip-H

Hello Phillip,

Good to read that your problem has been clarified. It can happen to anyone that you overlook certain things. However, I still have a question, what do you mean by: "Comprehension 101 <<< fail"

Best wishes
Rob

Last changed by Bol on 11/24/2024, 9:34 AM, changed a total of 1 times.

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

PC -1-

PC -2-