MAGIX MP3 deluxe 16 Download Version

GerrieP wrote on 8/2/2010, 3:45 PM

After a system crash I tried to re-install above product but get a "too many activations" error.
This is more or less the third time I'm re-installing the product on the same computer.
I'm using the serial number as originally supplied when I purchased the product.

And the product is not listed under the "Product selection:" on this submit page!

Additionally I read on another posting that you could only re-activate the program 3 times, no more?

Does this mean I have to re-purchase a license?

I'd rather go and look for another program with better customer support!

Comments

john-auvil wrote on 8/5/2010, 6:06 AM

Actually you as a user only have three possible activations, beyond that you need to contact MAGIX support to have a activation code provided to you.

The real issue is why you are having system crashes that require a complete re-installation of the software.

I don't think customer support can be held accountable nor the company for protecting their product from possible piracy. Regardless, support can help you re-authorize the program.

GerrieP wrote on 8/6/2010, 12:26 PM

John -

I fully agree with copyright protection and that's the reason why I purchased the product instead of leeching it off some P2P network.

After initial problems with the software their tech support suggested a re-install (number 1).

A failing hard drive caused corruption in the database and a drive replacement was necessary - fresh install of everything (number 2).

The complete computer system was replaced (C2D to i5) with the original hard drive but the software wouldn't recognise the serial number (number 3).

Upgrade to Windows 7 64bit with a clean install - current problem.

It would be as easy as this to explain to their tech support as well as copies of my original receipt of purchase - the problem is that there just is no tech support. On previous occasions it took them between two days to two months to respond and at times I've had no response whatsoever.

This leaves me as a rather disgruntled and very unsatisfied customer who will go out of my way to discourage other consumers from purchasing any of their products.

If only there was some sort of support they would probably sort this out in no time - but as mentioned, their support doesn't suck because there is none.

Thanks for your reply nonetheless.