I installed studio 2025 and hours later, purchased and installed studio ultimate 2025. It will not open, it shuts down immediately after clicking on it. I have uninstalled and reinstalled. No luck. I need help
Hi and welcome to the forum.
We need more information to help diagnose the issue(s) you are having:
The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.
I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are you getting any error messages, if so then please quote them in full or provide screen shots.
Are the graphics card/integrated GPU drivers up to date?
See this tutorial on diagnosing crashes using the Windows Reliability Monitor, and post any log entry that refers to Movie Studio, also known as Video Deluxe, see example below
John EB
Forum Moderator
Similar problem here. Dell Latitude 7410 / Windows 11. My old Movie Studio 16 Platinum wouldn't run on the a new machine. Removed devices using the old thinking possibly too many registere, but eventually just paid for 2025 upgrade. Kicks back errors, won't send crash log using the app pop-up link
Welcome to the Magix users forum.
First, are you aware that Vegas Movie Studio 16 Platinum and Magix Movie Studio 2025 are completely different programs? The latter is built on the old Magix Movie Edit Pro. Movie Studio 2025 is NOT an "update" to MS 2016, despite what Magix publicity might say!
Second, the error message you show points to the problem being one with your graphics. OpenCL is a component used by whatever graphics card or integrated GPU you have. So, as a first step, please check that your graphics and CPU drivers are fully up to date. Don't depend on Windows Update to do this for you but rather go direct to the manufacturer's website (Dell) and check there.
Further, can you follow the advice in the post directly above yours and give us ALL the information requested there, please; it really does help us (fellow-users) to help you.
Jeff
Forum Moderator
Is it possible to have the license number deactivated and my purchase refunded? I am not in a place with reliable internet service. The time and travel isn't affordable. If I wasted money on it, so be it. But I don't intend to invest anything more since it didn't run upon installing.
Yes you can apply for a refund. Assuming you bought it directly from Magix you need to send full details of your order/invoice number in an email to infoservice@magix.net and request a refund.
If you purchased it from a third-party seller you need to contact them with your refund request.
I'm not sure what you mean when you say The time and travel isn't affordable: I'm not sure what travel is involved with your purchase or refund, unless the upgrade was not direct from Magix..
Did you try any of the suggested methods to try and help you to discover what causes the specific problem for you?
Jeff
Forum Moderator
Yes, thanks. I just received their order receipt with full details. I wouldn't call myself a dissatisfied customer, at all. Support here is swift and thorough. Apparently, it is my machine with the problem