Lots of errors using magix products. Please help.

AnneJorunn-Kvivr wrote on 6/27/2020, 3:08 PM

I have two usbs from magix. The "black one", and the "white and red one". I have one software from magix. "MAGIX Video easy Rescue Your Videotapes!"
There is nothing about my computer is bad. I have a intel-i7-4790k, geforce gtx 1090, 16gb ram and a really strong powersupply. So no worries about that.

I have installed every driver needed. The ones the comes on the dvd. I even tried finding drivers online to see if that was the problem.

When using the black usb I get a super glitchy video when trying to record it in MAGIX Video easy Rescue Your Videotapes!. Nothing works. It cant see anything but glitchy weird effects on the screen, audio is not working either.

But when I use the white and red one it works perfectly fine but there is no audio.

Why dont I get any audio? I have tried so many things. This was supposed to be a birthday present for my dad and now I have been struggling with this for over 2 weeks and used 100£ on this already. Please help if you have any clue what so ever.

I am so smart that I started doing this now and not 1 week before his birthday. Thank you so much for your time and help.

Comments

johnebaker wrote on 6/28/2020, 2:11 AM

@AnneJorunn-Kvivr

Hi and welcome to the forum.

, , , , Why dont I get any audio? . . . .

Assuming you are using Windows 10 - ensure that Apps have access to the Microphone as shown below

HTH

John EB

AnneJorunn-Kvivr wrote on 6/28/2020, 4:14 AM

Yes I have that checked on.

But I went to check that and MAGIX Video easy Rescue Your Videotapes! is not showing in the list of apps though. But my other softwares like discord and league of legends are showing . Is it supposed to be in there?
https://gyazo.com/cc8cfc0af1f619769f99ba752985befe

AnneJorunn-Kvivr wrote on 6/28/2020, 4:16 AM

But it is showing in the camera setting,
https://gyazo.com/fdf98552e7ee605ff9bfb44203f923e2

johnebaker wrote on 6/28/2020, 7:49 AM

@AnneJorunn-Kvivr

Have you restarted the computer ie Power, Restart instead of a shutdown?

You can post images in the forum - there is no need to use a third party sharing site - use the blue icon above to the left of the blue Smiley icon.

In the capture device settings in RYVT do you see the capture device audio driver as a selectable item?

John EB

AnneJorunn-Kvivr wrote on 6/29/2020, 3:02 PM

Where? In RYVT do I find that? audio driver? where?

johnebaker wrote on 6/30/2020, 2:59 AM

@AnneJorunn-Kvivr

Which version of Rescue your Video Tapes do you have - see under Help, About.

Depending on the version you have there should be an Advanced button on this dialog or similar to select the drivers and input.

John EB

AnneJorunn-Kvivr wrote on 6/30/2020, 4:07 AM

I have magix USB videograbber 4 (WDM) as audio source. But still no sound. Video works perfectly though.

This is my version, blurred out the serial number. Any ideas?

johnebaker wrote on 6/30/2020, 4:45 AM

@AnneJorunn-Kvivr

Do the meter levels, shown in your first image above, move when playing the tape?

Check the Windows Sound settings, the Sound Control Panel and Volume mixer - where an option exists for selecting a recording audio source ensure that the grabber is selected.

HTH

John EB

AnneJorunn-Kvivr wrote on 6/30/2020, 4:21 PM

No the meter levels show a half line. But no sound or changes to the line. But the sound is working on the camera.

The input on the windows sound settings are "Line (USB 28286 Device)".

The volume mixer is set to full on RYVT. But the volume mixer is just for output volume though isn't it?

Here is a picture of the sound control panel:

AnneJorunn-Kvivr wrote on 7/3/2020, 3:23 PM

Hello? I really need help at this. This product is not worth anything if it is not working... 😅 Please. I dont know what it can be...

johnebaker wrote on 7/4/2020, 3:57 AM

@AnneJorunn-Kvivr

I suspect this may be a driver issue or the device is faulty.

Try installing this driver from Magix.

John EB

AnneJorunn-Kvivr wrote on 7/5/2020, 12:05 PM

A driver issue sounds correct. I downloaded the one you sent me but it says I already have it installed. So I clicked repair instead. Did not work. Then I tried modify and make sure its all installed.

Still not working. I made sure that the line (usb 28286) is enabled and used. I also found out that if I change the volume on the recording devices line 28286 it updates in MAGIX Video easy Rescue Your Videotapes! There is a sound but its just a static white noise.

Dont know if that is helpful or not. But I really need help to fix this! Ask more if you have any other suggestion I am for trying it.

shgrude wrote on 7/6/2020, 4:31 AM

@AnneJorunn-Kvivr have you tried to connect the sound connectors of the USB dongle to another sound source. If you get sound from ie an CD player, you can rule out HW or driver fails. If you do not get sound, it would be a strong indicator that it is indeed a driver and/or HW fail.