This product has worked without problem since purchased. We are now unable to load the software, it prompts with the correct serial no. and email address but then displays Error Code 14. I have deactivated the product from the Portal but can not create a new activation code "No activation code could be created". How can this be corrected?
@tim-Hudosn Error Code 14 often means that you enter the correct serial number into the wrong product. Have you used the installer from your user account?
Installed from downloaded install file. Serial No is correct and validated from what is shown on the portal.
Hi
. . . . I have deactivated the product from the Portal but can not create a new activation code "No activation code could be created". How can this be corrected? . . .
Once you have registered the program you do not create a new activation code - use the existing one you have.
If you do not have the serial number this can be found under your registered products at magix.com under My Products - login there with the email address and password used to previously register the software
HTH
John EB
Forum Moderator.
I have the serial number but the system states that it is invalid. I have checked this with the registerted one on the portal
Hi
. . . . the system states that it is invalid . . . .
Try deactivating your Antivirus temporarily when registering the software.
If this does not work what is the full error 14 message text?
John EB