Is this a soundcard issue?

trevor.cobain wrote on 4/28/2016, 7:33 PM

Hello there everyone, I am new to te user community.

I am trying to record a web broadcast.  However, when I press the record button I am getting the following error message:

The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error

Is this a soundcard issue? I have Windows10 Pro.

Any ideashow to repair this?

Thanks everyone,Any help would be greatly appreciated.

Trevor

Comments

browj2 wrote on 4/28/2016, 7:42 PM

Hi,

Exactly which version do you have? Look at the top left of the program and also under Help, About.

There is a new patch for Audio & Music Lab Premium (the latest version 2016) which corrects some problems with Webradio, but may not be the same issue as yours.

Last changed by browj2 on 4/28/2016, 7:42 PM, changed a total of 1 times.

John C.B.

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johnebaker wrote on 4/29/2016, 2:49 AM

Hi

. . . . The web shape device "Microsoft Sound Mapper" cannot record this format.  Reason: undefined external error . . . .

It may also be that the webcast is a protected broadcast which cannot be recorded.

HTH

John EB

Last changed by johnebaker on 4/29/2016, 2:49 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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trevor.cobain wrote on 4/29/2016, 4:29 AM

Thanks so much everyone!  I will check on the version with Webradio.