Independence Sampler

Mark-Stevens wrote on 9/5/2022, 8:52 AM

I installed Acid Pro 11 the Includes Independence Sampler. When trying to activate Independence I get Error Code 1 and it does not activate. I turned off firewall but same problem.

Comments

SP. wrote on 9/5/2022, 8:55 AM

@Mark-Stevens I would suggest you completely uninstall Independence from Windows Apps and Features and install it again with disabled Firewall/Antivirus.

johnebaker wrote on 9/5/2022, 9:15 AM

@Mark-Stevens

In addition to @SP.'s comment check the Windows Internet protocols shown below are turned on

These are for Windows 11, Windows 10 is similar.

HTH

John EB
Forum Moderator

Mark-Stevens wrote on 9/5/2022, 9:37 AM

Thanks. I tried both of the above ideas but still same result. Error Code 1

I also jumped through all the hoops to send a support request. But when I hit the SUBMIT SUPPORT REQUEST button I get a message: "The Support request could not be saved."

Any ideas on how to actually get support from Magix?

Thank you for your suggestions.

johnebaker wrote on 9/5/2022, 12:50 PM

@Mark-Stevens

Try contacting Magix by email to: infoservice@magix.net.

John EB
Forum Moderator

Mark-Stevens wrote on 9/5/2022, 4:37 PM

Thank You John. I will try that.