Imported videos have sound but all frames are black

Zoran-Rukavina wrote on 6/5/2024, 1:27 AM

Movie Studio 2024 Suite.

I tried to import several videos, but the entire videos are black. During playback I can only hear the sound, but the screen stays black.

The following video file information was produced by MediaInfo application:

General
Complete name                            : C:\Practice Shaolin Qigong Baduanjin.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 451 MiB
Duration                                 : 59 min 10 s
Overall bit rate                         : 1 066 kb/s
Frame rate                               : 30.000 FPS
Writing application                      : Lavf60.16.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 59 min 10 s
Bit rate                                 : 930 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.034
Stream size                              : 394 MiB (87%)
Title                                    : ISO Media file produced by Google Inc.
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 59 min 10 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 54.2 MiB (12%)
Title                                    : ISO Media file produced by Google Inc.
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
 

MAGIX: Movie Studio Suite 2024, Ver. 23.0.1.192 (UDP 3). Upgraded from VEGAS Movie Studio Platinum 17.
Older versions used in the past: VEGAS Movie Studio Platinum 16, VEGAS Movie Studio Suite 15 and 14, VEGAS Movie Studio Platinum 13. 
Pre VEGAS: Pinnacle video editing products.
System OS: Microsoft Windows 10 Pro, Ver. 10.0.19045, 64-bit.
MOBO: Gigabyte Z97X-UD5H.
CPU: i7-4790K CPU @ 4.00GHz.
RAM: 16 GB.
System Disk: SSD 860 EVO 1TB.
MONITOR: Phillips 288P6L; Resolution 3840 x 2160, 29Hz.
GPU: NVIDIA GeForce GTX 680. Firmware Ver. 475.06

Comments

johnebaker wrote on 6/5/2024, 2:28 AM

@Zoran-Rukavina

Hi

The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files.

However there is an issue that should be fixed before proceeding further, from the MediaInfo data:

. . . . C:\Practice Shaolin Qigong Baduanjin.mp4 . . . .

The root of the C: drive is not the correct place to put files that you are working on. The program needs to create temporary files which are placed in the same location as the video file .

If you have the default install settings for Movie Studio , the video files, saved projects etc should be in the folder or sub folder of

C:\Users\Username\Documents\MAGIX\Movie Studio 2024 edition

where edition = Suite, Platinum etc

In the program settings Device options tab what are the Import, Processing and Export options set to?

Without knowing your computer specification, and having moved the video files etc to the correct location try loading the video file again, if it is still black changing the above Device option settings to CPU.

If the video then plays back correctly, are the GPU drivers up to date?

It would help if we know your computer specification including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 6/5/2024, 2:29 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 6/5/2024, 10:37 AM

@Zoran-Rukavina

Hi.

In addition to @johnebaker's comments.

If you have the video and audio on separate tracks, make sure you have not muted the video track.

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Zoran-Rukavina wrote on 6/5/2024, 11:12 PM

Hi @johnbeaker. Thank you for that. I should have checked to see if CPU was set by default. My GPU did not work even with the previous version of Movie Studio.

Last changed by Zoran-Rukavina on 6/5/2024, 11:14 PM, changed a total of 1 times.

MAGIX: Movie Studio Suite 2024, Ver. 23.0.1.192 (UDP 3). Upgraded from VEGAS Movie Studio Platinum 17.
Older versions used in the past: VEGAS Movie Studio Platinum 16, VEGAS Movie Studio Suite 15 and 14, VEGAS Movie Studio Platinum 13. 
Pre VEGAS: Pinnacle video editing products.
System OS: Microsoft Windows 10 Pro, Ver. 10.0.19045, 64-bit.
MOBO: Gigabyte Z97X-UD5H.
CPU: i7-4790K CPU @ 4.00GHz.
RAM: 16 GB.
System Disk: SSD 860 EVO 1TB.
MONITOR: Phillips 288P6L; Resolution 3840 x 2160, 29Hz.
GPU: NVIDIA GeForce GTX 680. Firmware Ver. 475.06

Zoran-Rukavina wrote on 6/5/2024, 11:13 PM

Thank you @CubeAce. It was the graphic card that was set up by default.

MAGIX: Movie Studio Suite 2024, Ver. 23.0.1.192 (UDP 3). Upgraded from VEGAS Movie Studio Platinum 17.
Older versions used in the past: VEGAS Movie Studio Platinum 16, VEGAS Movie Studio Suite 15 and 14, VEGAS Movie Studio Platinum 13. 
Pre VEGAS: Pinnacle video editing products.
System OS: Microsoft Windows 10 Pro, Ver. 10.0.19045, 64-bit.
MOBO: Gigabyte Z97X-UD5H.
CPU: i7-4790K CPU @ 4.00GHz.
RAM: 16 GB.
System Disk: SSD 860 EVO 1TB.
MONITOR: Phillips 288P6L; Resolution 3840 x 2160, 29Hz.
GPU: NVIDIA GeForce GTX 680. Firmware Ver. 475.06

CubeAce wrote on 6/6/2024, 1:14 AM

@Zoran-Rukavina

Thank you for putting your computer specifications in your signature as @johnebaker requested.

This will make replying to any future problems a lot easier.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 6/6/2024, 3:34 AM

@Zoran-Rukavina

Hi

Can you put your computer specs in the My Signature section of your user profile, it is currently in your About me section.

This will make it easier for us to see it as you can see by clicking my Signature link directly below this comment.

Thanks and pleased the issue is sorted.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Zoran-Rukavina wrote on 6/6/2024, 3:50 AM

Thanks mate. All done. No worries. BTW, changed processing from CPU to onboard video chip. It cut processing time in half. It is pity that my NVIDIA doesn’t work.

MAGIX: Movie Studio Suite 2024, Ver. 23.0.1.192 (UDP 3). Upgraded from VEGAS Movie Studio Platinum 17.
Older versions used in the past: VEGAS Movie Studio Platinum 16, VEGAS Movie Studio Suite 15 and 14, VEGAS Movie Studio Platinum 13. 
Pre VEGAS: Pinnacle video editing products.
System OS: Microsoft Windows 10 Pro, Ver. 10.0.19045, 64-bit.
MOBO: Gigabyte Z97X-UD5H.
CPU: i7-4790K CPU @ 4.00GHz.
RAM: 16 GB.
System Disk: SSD 860 EVO 1TB.
MONITOR: Phillips 288P6L; Resolution 3840 x 2160, 29Hz.
GPU: NVIDIA GeForce GTX 680. Firmware Ver. 475.06

johnebaker wrote on 6/6/2024, 5:21 AM

@Zoran-Rukavina

Hi

Thanks for that.

. . . . changed processing from CPU to the integrated video chip. It cut processing time in half . . . .

The integrated HD4600 can provide some hardware acceleration, contrary to normal advice, do not update the drivers to the last version for this GPU, the hardware acceleration, DirectX dependent, will be deprecated due to a security bug in the iGPU - see here.

John EB

 

Last changed by johnebaker on 6/6/2024, 5:22 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.