Comments

SP. wrote on 6/24/2022, 4:52 PM

@jeff-moen Did you contact KVR customer service?

jeff-moen wrote on 6/24/2022, 7:03 PM

Yes, no response. The code came from them, the product came from you

jeff-moen wrote on 6/24/2022, 7:04 PM

Have you straightened this out with KVR???

PATIENT-X wrote on 6/24/2022, 7:40 PM

@jeff-moen

Hello, welcome

This is a public user to user forum, there are no Magix employees here.

Any sale of a product from the original source is responsible, the error lies with the seller.

Have you raised the issue in their forum?

Stephen

Forum Moderator

Last changed by PATIENT-X on 6/24/2022, 7:42 PM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jeff-moen wrote on 6/24/2022, 7:53 PM

Thanks Stephen, any idea of how to reach A Magix employee?

PATIENT-X wrote on 6/24/2022, 10:46 PM

@jeff-moen

Hi

As you have been given the wrong code possibly, I am afraid as stated the responsibility lies with the seller, KVR do have forums, it may be the most direct route of communication to ask for assistance if they have not responded through normal channels.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jeff-moen wrote on 6/25/2022, 8:32 AM

Thanks Stephen, very helpful