Sorry for being not clear enough.

Of curse I have an account, with a user name and password and in my account I can see the listing of all of the products that I have purchased including the serial number of each one.

And yes, I am talking about the activation with the serial number, not the registration.  I did not change computers, installed new hard disks or reformatted the main drive and reinstalled the programs!  It is not my fault, that the programs are permanently un-registered.  It's the too sensitive check routine from the programm itself.

I have another programm which does exact the same. I am talking about my 3D Tile Design program which was very expensive.  Very often after a regular MS-Update, this programm interprets it as a hardware change. Especially after the IE was updated.  The manufacturer knows about this problem but won't "fix it" just by lowering their check routine, to make sure, nobody can build a crack which I totally understand.  And It is is very uncomplicated to get always a new key from them.

BTW:  I am working on a trough workstation to do my 3D Tile Design plannings and only my palnning programm and the Magix programs are  ones who are doing this.

So, long storry short:  I don't need any help with the programs itself, I just need one ore more new serial numbers for my different Magix programms, that's all.

Sending a new key has nothing to do with product support in my opinion: And by the way: Free support for a purchased product is just good customer service.  Anything els is exploitation!

Hi

. . . . I did not change computers, installed new hard disks or reformatted the main drive and reinstalled the programs! . . . .

Are you using a Registry Cleaner tool regularly on your hard drive(s) ?

If so I would advise you not to -  many tend to over aggressive and remove registry keys which have not been accessed after a period of time.

At the price point of the software purchased from Magix it is not reasonable to expect free support for more than a year.

Registration and Activation are two different things.

Registration of the software with Magix using the one serial you number you get for that particular software and version, means Magix have a record of who is the registered owner of the software and you can retrieve the serial numbers of your registered products on-line from the Magix web site.

Activation unlocks the software on your computer and removes any restrictions that were in place before it was activated.

. . . . I just need one ore more new serial numbers for my different Magix programms . . .

As I said above you only get one serial number for a particular program and version unless you purchase multiple licences.

What do you mean by 'trough workstation' ?

HTH

John

"...At the price point of the software purchased from Magix it is not reasonable to expect free support for more than a year..."

   As I said, in my opinion has sending a new key nothing to do with product support.  I have no problems to install, and opperate the programms, I just need a new key.  My virusscanner and many other programs are cheaper but these companies provide free support...  Again: Free support for a purchased product is just good customer service.  Anything els is exploitation !!!

"...you only get one serial number for a particular program and version unless you purchase multiple licences..."

I have several Magix products which already had several expiered keys before.  I highly expect that they will also suddenly stop working at some day.  So I just want to be prepeared.  Magix will know if I would install their programs on a different computer so they could easily invalid the key if I would do so. 

What do you mean by 'trough workstation' ?

A workstation is especially designed to WORK with it which and usually includes one or more ultra fast 8 core processors, lots and lots of ultrafast RAM and one or two highend graphic cards with its own processors and RAM etc.  There are no games and other not work related programs installed.

For your better Unsderstanding.  I earn my money with my computer and therefore I relay on my installed programs that they work as expected - AT ALL TIMES !!!  - I also know that sometimes shit happens. The only  question is:  How it will be handeled to fix it.  And MAGIX is unfortunately not very helpful and very committed to their customers.

I guess I will drop all magix programms at all and switch to a more reliable company.     

Hi

. . . . I just need a new key . . .

You have missed the point - as with most software companies 1 licence = 1 key unless you purchase a multi computer license or volume license.

If your license is deactivating then there is something wrong with the computer, the computer is being restored to a point before the software was registered, or you are running a cleanup tool or other software which is removing the key. 

. . . . Is this the method/manner how Magix increases his profit? . . . .

Magix licences do not expire so you only pay once for a license, unlike many software companies which require you to purchase a new license annually.

John

Sorry John, but I think you missed my point.

As I already said, I have another programm which does exact the same.  Very often after a regular MS-Update, this programm interprets it as a hardware change. Especially after the IE was updated.

The manufacturer knows about this problem but won't "fix it" just by lowering their "activation check routine", to make sure, nobody can build a crack which I totally understand. With this Company It is ALWAYS ABSOLUTELY uncomplicated to get a new key from them which happens in usually less than one hour.

Magix licences do not expire so you only pay once for a license, unlike many software companies which require you to purchase a new license annually.

But I have to pay to contact the support to hopfully get a new license.  And that is what I meant with:  ". . . . Is this the method/manner how Magix increases his profit? . . . ."

So, what should I doo in your opinion?  Buying another computer on which I will explicite run the MAGIX programs, just to make sure their keys will never kompromised by other programs and/or updates, etc. ect. - Damned, I have to integrate this computer into my network to get access to the processed files which however would be a new potential risk.   But, I could also use an USB stick to move the files from one computer to another.  - This would be a great solution. Wouldn't it be?

Sorry for being a bit sarcastic.  I was hoping to get here in contact wit somebody from Magix however it seems that this forum is only visitet and moderated by product users.

Anyway, thanks to everybody for trying to help.  You are not responsible for my problem.  Just pray this will never happen to you, otherwise you are screwed.   I personally gave up and will drop Magix completely.  I am just dissappointed. 

I whish all of you the best.