How can i transfer domains between magix accounts?

creamusica wrote on 12/9/2019, 6:51 AM

I have several domains but registered in different magix user accounts.

How can I transfer domains between magix accounts so that they are all in the same magix user account?

Thanks

Comments

emmrecs wrote on 12/9/2019, 10:41 AM

I suspect this is a question you need to send direct to Customer Support by using the Contact button in the footer of every forum page.

As a user to user forum I think it is doubtful whether anyone reading and posting here can directly help you.

HTH

Jeff
Forum Moderator

creamusica wrote on 12/12/2019, 8:21 AM

Thanks Jeff, but seems imposible to contact with Magix here in Spain. I want to buy more Magix software these days but... is imposible to contact with Magix

emmrecs wrote on 12/12/2019, 9:17 AM

@creamusica

What happens if you try the route of using the Contact button in the forum footer?

You should see an internet link, which leads to this page:

Enter your registered email address and password and select one of the options on the right hand side.

Jeff

creamusica wrote on 12/12/2019, 10:52 AM

creamusica wrote on 12/12/2019, 10:55 AM

The contact button link to the previous image. The link.. writing the word email or others.. does not produce results... and the telephone, although you must pay per minute... does not works... so... :-(((

emmrecs wrote on 12/12/2019, 11:07 AM

@creamusica

When you say "writing the word email", do you mean that literally (as shown on your screenshot)? Or have you actually done what is requested and "Described your problem" in some detail in the box provided? Once completed, there should be, as the page says, a list of possible "answers" to your question. If none of those "answers" applies in your situation you should then see a button (or similar) to click which allows you to raise a support ticket. (In another thread a Magix staff member suggests you might need to address the ticket to Sales, rather than Technical Support, since you clearly have an "older" product and hence, may not qualify for free technical support.)

HTH

Jeff

creamusica wrote on 12/12/2019, 11:40 AM

I described my problem but the solutions reported are not good. And is impossible to contact with magix. Impossible to buy a support ticket. It is really frustrating. I do not know what to do.

johnebaker wrote on 12/12/2019, 12:15 PM

@creamusica

. . . . I described my problem but the solutions reported are not good. And is impossible to contact with Magix . . . .

I suspect you did not click Siguiente (Next/Continue) after you entered the details of the problem.

This takes you to the next step where you enter your contact details - these may be already filled in, you will have to continue through the stages to complete the process.

HTH

John EB