Frozen since updating on 26th March 2020

PeterD58 wrote on 4/2/2020, 1:58 PM

Hi, I bought Photostory Deluxe along with ultimate traveler package) on 24th April 2019, its last update was on March 26th 2020

Has anyone had an issue with the last update? After the update on March 26th I did not use it until I tried today, program loads up but then freezes when the page asking if you want to load an existing project etc comes up.The only way I can shut it down is through task manager.

Not sure if I should remove the program and reinstall or drop a line to the support desk?

If I need to do the former I have the original email with the link to a download, which I presume will give me the original version I purchased, then presume I will need to download the latest updates? As I also bought the ultmate travel package separately not sure how I will get that back?

Any help appreciated

Thanks Peter D

Comments

johnebaker wrote on 4/2/2020, 2:03 PM

@PeterD58

How long did you wait before ending the program with Task Manager?

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

PeterD58 wrote on 4/2/2020, 3:27 PM

Hi John, about 5 minutes, with task manager indicating program was not responding, will try again and leave it longer

Peter D

PeterD58 wrote on 4/2/2020, 4:10 PM

Thanks John, left it for a while and now responding, maybe it was playing catch up after the last download, your response was much appreciated!

Peter D