Damn, it's been snail speed since 2020 and they still haven't fixed it - less than 150KB/S and getting slower every minute on my 600MB/S connection. Do they have a dial up server? I'm just downloading a trial version but if this is the best they can do I doubt I'll be buying anything.

@colin-hardman

Hi

No problems with download speed, tested just before posting - averaging 20 - 25 MB/s on a 50MB (400Mb)/s connection.

Depending on your location there may be data throttling in any of the hops between you and the servers.

John EB
Forum Moderator

I have never had this problem downloading from anywhere else! Where are you located? It must have aborted overnight so I tried again this morning:

Purchased Samplitude Pro X7 yesterday, and have been trying to download incessantly since then. The download manager spins the blue wheel then MAY or may NOT begin the download. Then I must repeatedly click continue every minute or so, the download eventually gets to maybe 5 to 8 percent complete and I get a popup stating that the installation failed and to start the download over. If I can't get this downloaded very soon, I will simply demand a refund from Paypal and continue to use my older version. This is infuriating, and points to very poor QC!

Edited to add--- The download speed is not the issue. During the second or two at a time that the download is actually ACTIVE the speeds are fine. The issue is the constant DISconnects, and difficulty STARTING the download.

@Phil-Miller

Hi

The download issue is affecting all downloads from the Magix website and has been reported to Magix.

We are awaiting resolution of this issue.

John EB
Forum Moderator

Something similar is happening to me. The download speed was ok but the installing is extremely slow and it keeps telling me to click on "continue"...and full of errors.

Last night I upgraded to Samplitude Pro X7 Suite from Pro X4 Suite. I have done the whole download and installation procedure many times previously, and it always went reasonably smooth without any problems. However, this time trying to download and install Samp Pro X7, the download speeds are extremely slow and it keeps stopping and/or crashing on me. I have been at it for a day now and still have not been able to download everything for the complete install. I am now on the Vita instruments.

The download speeds I am getting (between crashes) are from 150kbs to 1.8mbs. I first contacted my SHAW tech support to confirm that things are okay on my end. They ran through a whole bunch of tests and resets, and have guaranteed me that there is NO problem at my end. The speed test says I am able to download at 544mbs.

This is extremely frustrating and I have been a Samplitude user for a very long time, since the beginning. If I was new customer and had to experience this painful install process, I would seriously be looking elsewhere.

So does anyone have any explanation for this issue? Am I ever going to be able to get the full Pro X7 suite downloaded and installed? Is there no way to actually talk to a MAGIX Tech Support person anymore?

Any help and/or advice is greatly appreciated.

Cheers . . . . . . Tim :)

@Tim-Zurowski Are you taking about this forum? https://community.samplitude.com

I removed my question about the old forums. I found info that they have been cancelled and moved over to here. Still can't finish my download and install yet though. I guess someone has either hacked the Magix servers, or they have not been able to resolve the problem yet.

@Tim-Zurowski

HI Tim

If you have not already done so today - try downloading again, it appears the issue was fixed sometime between 11.00 am and 11.30 am CET.

John EB
Forum Moderator