Error message exporting to pdf - version 17 of Xara Photo & Graphic

Phoolchand-Ujoodha wrote on 12/22/2020, 6:53 AM

Internal program error 7724.k.xp.gn

I am getting the above error message when trying to export in pdf format. The document is large with the paper size 190 cm x 132 cm.

Photo & Graphic Designer version 17 is the software am using.

Comments

Ricardo_MF wrote on 9/29/2021, 10:02 AM

Same here, with Xara Photo & Graphic Designer 17.1.0.60742 DL x64 Dec 10 2020... trying to export a 13 m x 2 m banner to PDF produces a "Internal program error 7724.k.xp.gn".

Ricardo_MF wrote on 9/29/2021, 12:26 PM

I spent more time trying to reach Magix support than I thought possible - and I could not find any way to contact the company from the support site, except via social media... 🤦‍♂️

Anyway, I did a few tests and noticed that a simple(r) drawing could be exported to PDF at 13 m x 2 m without any errors. In my case, a large background using a "repeating linear fill" caused the error in question, but changing it to a simple linear fill or solid fill "solved" the issue (of course it didn't, it was just a workaround).

Ricardo_MF wrote on 9/30/2021, 7:41 AM

FWIW, at least I found out how to get in contact with support.