error log shows wrong win version

gabriel-smit wrote on 3/31/2021, 2:12 AM

hi, i use win10 x64, with xara designer pro x10 10.1.5.37495 with 12gb ram

whenever xara designer x creates an error report it reports my system as win8 x64. any ideas?

error reports are sometimes created when i make intensive use of the photo heal tool or other memory intensive features.

regards

gabriel

Comments

johnebaker wrote on 3/31/2021, 10:32 AM

@gabriel-smit

HI

What is the Windows build number?

If you do not know how to find it see this topic - second section, second bullet point

Was the computer upgraded from Windows 8 to 10 after the program was installed?

John EB
Forum Moderator

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gabriel-smit wrote on 3/31/2021, 10:44 AM

hi @johnebaker

Windows 10 Professional (x64) Version 20H2 (build 19042.870)

no, my pc was not upgraded from win8 - although my 1st xara designer dl must have been to a win7 x32 platform i believe

hope that might help

regards

gabriel