ERROR: -2147163967 occurred during installation

Nathan-Haase wrote on 3/30/2021, 3:33 PM

I've tried to download and install the new Acid Pro 10 update since yesterday morning. I've researched the web via Microsoft forums as well as some other tech forums saying to go to the control panel and repair them. I have done so, and it has not changed the outcome. I'm running on a currently updated Windows 10 OS on a Lenovo Legion laptop.

Also, I have pinpointed that it is one specific version of the Microsoft Visual C++ 2013 Redistributable (x64). It is version 12.0.40660.0 - It is listed amongst all the other up-to-date C++ packages, but there is no file size listed in the details, as there are for every other file. I have researched in circles trying to find a way to correct this, but I have not found a solution, or it is too advanced for me to understand it. I'm not sure which. Please help. Thank you.

The error message below is what comes up after it downloads, asks permission, has me accept the terms and conditions, and then press "install."

ERROR: -2147163967 occurred during installation ERROR: Failed to install Microsoft Visual C++ 2013 Redistributable (x64)

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Comments

SP. wrote on 4/20/2021, 11:21 AM

@Larry-McGee Ok. I would suggest you ask technical support how to skip the C++ 2013 installation part or which value you need to change in the registry. https://www.magix.info/us/support/article/how-do-i-contact-technical-support--1513/ It is likely some other key/value pair because the key/value pair listed above is for C++ 2017.

Larry-McGee wrote on 4/20/2021, 11:50 AM

I'll try that...Thanks

Amaury-Perez wrote on 4/21/2021, 11:29 AM

Just paste a link to the actual 10.5 download. MAGIX!!!!

Dmax-H wrote on 4/25/2021, 12:01 PM

I had to remove ALL of the Windows Visual C++ versions before it would install.

After removing All versions, start the installer again and it will reinstall them, as well as ACID PRO.

*p.s. They OBVIOUSLY know of this problem. They should include this information in their Purchase Confirmation Email and save us hours of unnecessary troubleshooting. 😠

GRB wrote on 6/12/2023, 8:31 PM

I had this issue installing ACID Music Studio 11 once again after some time away. C++ error. This forum helped me as what ended up working was deleting "all" 2013 C++ files. It then installed without a hitch... like its supposed too. I wonder if this has been fixed in current versions. I also own ACID Pro 10 and was considering loading it also, but now I'm not so sure I want to deal with any install issues. Again, I wonder if Pro 11 has fixed this install issue.... Thanks to all who helped with info above!