Entry Point Not Found

stanley-o wrote on 11/7/2021, 10:32 AM

Trying to start Photostory Deluxe and I keep getting the pop-up screen notice:
The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll.
I'm running on Windows 7.

Comments

johnebaker wrote on 11/7/2021, 1:59 PM

@stanley-o

Hi and welcome to the forum.

Assuming this is Photostory 2022 then the program cannot find the correct version of Direct X or the graphics card does not support the version required.

Note: Photostory 2022 is not supported to run on Windows 7.

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
The version of Direct X installed - see this article on how to find this and if it is Direct X 11.0 there is a link in the article to get the last version that will work with Windows 10.

If this is an older version of Photostory then we still need its version number and the information above.

John EB
Forum Moderator