Comments

johnebaker wrote on 10/13/2020, 7:14 AM

@mario-d9486

Hi and welcome to the forum.

We need more information:

  1. Your computer specification
  2. Windows version
  3. Program full name and version

See this topic for more details of what is required.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

mario-d9486 wrote on 10/13/2020, 7:41 PM

Thank you for your answer. I have Windows 7 P with RAM 126 64 bit OS processor Intel Core i7 CPU @ 3.07 GHz

MAGIX Movie Edit Pro (2020)

It worked until I tried to update that yesterday first time

johnebaker wrote on 10/14/2020, 9:07 AM

@mario-d9486

Hi

Thanks for the specification, however it is incomplete - the following information is missing:

  1. the full name of the processor - it will be i7-xxxx where xxxx is a 4 digit number and may also have a single letter at the end.
     
  2. . . . . with RAM 126 . . . . this does not mean anything.
     
  3. is there a Nvidia or AMD graphics card installed?

see my Signature as an example for the above items.

. . . . MAGIX Movie Edit Pro (2020) It worked until I tried to update that yesterday first time . . . .

Was this an update (patch) for Movie Edit Pro (MEP) 2020 if so what is the version number as under Help, About in the program or did you upgrade from an earlier version of MEP eg MEP 2019 or earlier?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.