Duplicate charge

kristine-k wrote on 4/9/2021, 7:58 PM

When I purchased Magix Photostory I received an error message that said my "shopping cart was empty" so I tried a second time. I have now received two emails detailing two charges. I would like to be refunded for the second purchase.

Comments

PATIENT-X wrote on 4/9/2021, 8:21 PM

@kristine-k

Hello, Welcome

First of all check your online banking to see if it shows two transactions.

Where did you purchase product?

If it was purchased at Magix online you need to contact infoservice@magix.net

If it was from a third party vendor, you need to contact seller direct.

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