Comments

johnebaker wrote on 1/22/2020, 2:35 PM

@Kim-Fenn

Hi and welcome to the forum

. . . . Can I put the upgrade on a new computer? . . .

Yes

. . . . How many computers can I put it on? . . . .

As many as you wish, however only 2 can be activated at one time, if you want to use it on a third computer you have to deactivate one of the others..

. . . . Where is SUPPORT? . . I can't find a source other than someone will get back to you in a couple days! . . . .

Support is based on a ticketing system, this ensures that all support requests are logged and passed on to the correct software teams.

For issue with the software or questions on how to do something ask in the forum first, see this topic.

HTH

John EB

Last changed by johnebaker on 1/22/2020, 2:37 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

browj2 wrote on 1/22/2020, 5:56 PM

@Kim-Fenn

You can log in to your account on Magix.com, go to My Products, and see how many activations you have, deactivate, if needed, and download the program.

There is a hotlink at the top of the forum called Support. I suggest that you click on it and review what is written.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos