Comments

emmrecs wrote on 1/26/2024, 5:32 AM

@Serban-GHEORGHIU

Welcome to the Magix users forum.

What you have downloaded is the Magix Download Manager for MMS 2024. It is NOT the installation files, it is the file that, when run, connects to the Magix server and downloads the actual installation files, which it then runs for you.

At what point are you seeing this error message (and please quote it in full)? The most common reason for the download being blocked or the installation not starting is the user's firewall or antivirus blocking the connection.

So, as a first step, try disabling either or both of these and then try again to install the program. If you are successful don't forget to re-enable your firewall and antivirus once installation is complete.

If you still cannot install the program (having made certain you have disabled those security systems) then please post back with full details of exactly what you see on screen. A screenshot of any error message is very helpful!

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Serban-GHEORGHIU wrote on 1/28/2024, 7:11 PM

Hi Jeff and thanks for the input. Trying to install Movie Studio after downloading the correct 2024 installer post-subscription. Have ensured both Defender and BitDefender are disabled and logged in as administrator. Have run the installer as administrator and when the installation mouse changed immediately I have a screen giving me the options to abort or retry with an explanation mark and no other explanation. PrintsScreen attached. Can you advise please. Thanks a lot for help.

CubeAce wrote on 1/29/2024, 6:36 AM

@Serban-GHEORGHIU

Hi.

I have noticed in your image that you have three exe. files that if they have been installed could be hijacking your video drivers and possibly stopping the program from installing as they may have to share dll files common to those types of programs.

Open Task Manager and search to see if any of those programs are running in the background and shut them down and try again. They can be shut down with Task Manager. Just right click an offending task and ask it to 'End Task'. If they are running when you try to start the program after they may still block the program from running. They may not. You will have to see.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

browj2 wrote on 1/29/2024, 6:44 AM

@Serban-GHEORGHIU

Hi,

Try installing without being Administrator. That trick is usually for starting the program when there are certain problems with start up, not for installing the program.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Serban-GHEORGHIU wrote on 1/29/2024, 4:54 PM

Thanks for your advices. Have tried to install both as admin and without after restarting the laptop. No success. I have disabled both defender and bitdefender vpn and again same result. The message curiously tells me no reason, just to abort or cancel. Looked to task manager and see no installation program going on. Any other suggestions. Thank you for supporting me in this curious situation.

CubeAce wrote on 1/29/2024, 6:21 PM

@Serban-GHEORGHIU

Hi.

You didn't say whether you had tried disabling the apps for your camera and slide scanner. If you did and it didn't work, try uninstalling all of them and try loading the program again, then if the program installs and runs reinstall the programs one by one and see if there are any conflicts.

I think it also about time we asked for your computer system specs in full. CPU, GPU(s),type and make, ram amount, Windows build and GPU driver versions.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 1/30/2024, 4:37 AM

@Serban-GHEORGHIU

Hi

. . . . Have ensured both Defender and BitDefender are disabled . . . .

In which order did you disable them?

Disable Bit Defender completely first, this will force Microsoft Defender to be active.

In Microsoft Defender temporarily disable the Controlled folder access option and Real-time protection features.

Run the installer again.

Turn on the disabled features again when finished.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Serban-GHEORGHIU wrote on 2/1/2024, 4:26 PM

Thank you all for your advices which are well received. I"m sorry for the delay in replying but actually away until end of next week. To recap, I have initially disabled all bitdefender programme and also windows 11 own defender antivirus. Tried to install both as admin and directly after a fresh restart. No success and actually same message on screen. Re-tried both after cleaning user temp files, windows temp files and task manager for unimportant programmes in start up. No success and same message on screen. Following your advices above, I realize now that the film scanner was plugged in and recognized well in devices, SilverFast installed but not started yet and my MFP printer and scanner HP 400 X was still started in the system background. I assume that using Twain on this scanners may also interfere so upon returning home I will disable these devices and see what's happening. If these steps will not allow me to install I really do not know what else to do. The alternative is to clean install everything and start with Magix after OS install, which is indeed a desperate step to take and quite an action for somebody that does have no other alternative for movie rendering. Thank you all for the advice so far.

CubeAce wrote on 2/1/2024, 4:40 PM

@Serban-GHEORGHIU

Hi.

I do have other applications that could grab the video card graphics drivers including two photo editing applications, a photo scanner, as well as making sure things like Skype are disabled in the Startup menu. They are all disabled and cannot run on startup. I keep my third party startup applications in Windows to a minimum.

They are

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 2/1/2024, 6:01 PM

@Serban-GHEORGHIU

Hi

. . . . I assume that using Twain on this scanners may also interfere . . . .

Something appears to be preventing the Download Manager from starting, it is unlikely, though not impossible, that it is the TWAIN driver that is causing the issue.

The error message has been seen before with other Magix programs. I would suggest you raise a Support ticket with Magix, link is at the top of this page then:

  • Select Movie Studio the scroll down to the bottom of the page
  • Select Contact support
  • On the next page select Send E-mail
  • Complete the following pages giving your computer specification Windows version and build number and a description of the issue.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.