did not download

wolves99 wrote on 1/1/2024, 12:29 PM

upgrade did not download

Comments

SP. wrote on 1/1/2024, 1:39 PM

@wolves99 Please check your firewall settings. It can block the download. Usually it helps to temporarily disable the firewall.

wolves99 wrote on 1/1/2024, 6:28 PM

I all ready paid and I do not want to pay again

johnebaker wrote on 1/2/2024, 3:11 AM

@wolves99

Not a lot to go on - we need more information to help diagnose the issue(s) you are having:

Which Magix or Vegas program are you upgrading from:

Video Pro X
Movie Edit Pro, Magix Movie Studio 18 or later version
Photostory
Vegas Pro or Movie Studio 17 or earlier version

Please quote the full name.

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are you getting any error messages, if so then please quote them in full or provide screen shots.

John EB
Forum Moderator