Deluxe 2021 freezes on playback. I must use task manager to close it.

Gwen-Ewing wrote on 5/12/2021, 2:48 PM

I have followed all instructions provided in support for freezing issue i.e clean boot, disabling all other apps, using smaller number of photos. As last resort I purchased a new pc thinking this may be issue. I am so frustrated. Looking for a new slideshow maker. I like photostory but there seems to be too many issues. If anyone has found a solution I’d love to know what it is. I used 2019 version without issue.

Comments

johnebaker wrote on 5/13/2021, 3:22 AM

@Gwen-Ewing

Hi

We need more information:

Computer specification and Program version - see this topic for details of what is required and how to find the information - please quote the processor and graphics card make/model in full.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gwen-Ewing wrote on 5/13/2021, 10:37 AM

HP - ENVY 31.5" 4K Ultra HD All-In-One - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 1TB SSD -

Model:32-a1054

10th Generation Intel® Core™ i7-10700 processor 8 core

16GB system memory DDR4

1TB PCIe® NVMe™ SSD

NVIDIA® GeForce® GTX 1650 graphics

This is what I see when I display adapter properties:

Total Graphics memory. 8216 mb

Dedicated memory. 128 mb. ( I need 512. Any fix for this or am I out of luck)

photostory deluxe version 20.0.1.62 ( UDP3)

Code UG 8668 KA1

 

Thank you