1.) The email to follow the steps to register never arrives no matter what email I use even my correctly registered Magix email. (https://www.acidplanet.com/myplanet/register.asp)

2.) The security certificate for www.acidplanet.com entry from directly typing into 3 browsers is invalid and you must add an exception to even get the site to display. This is a security risk since any login can be spoofed.

3.) The portal to login (https://www.acidplanet.com/MyPlanet/login.asp) does not accept any sort of login that was once valid before the buyout of the Acid line of family going to Magix.

4.) Asking for this problem to be addressed and getting a valid login when I actually own Acid Music Studio 10.0 is a never-ending stream of auto-canned responses from Magix that basically thank me for my "suggestions"! I do not have a suggestion I have REAL PROBLEM. Zero support from Magix. (http://www.acidplanet.com/help/faq/Default.asp#MostFreq8)

5.) I always wonder why I waste my time with a company that has actually wonderful software but the absolute SHITTIEST support for it on this planet I have ever encountered from a software company. Even worse than Microsoft and that's saying a lot.

6.) Calling the phone number for support for this specific problem only leads one to long wait times, holds, transfers and basic absurdly small window when you can even try and reach them without ever getting a hold of any person in the end result. (7-8 tries so far without success, a total of over 4-5 hours of holding over several tries).

7.) This company, Magix, is the worst and most frustrating company when it comes to support after you buy their products. I do like the software they offer, but once you buy it your on your own in the reality of the world I live in.

Extremely frustrated by it all,
Passionfly1